Privacy Policy for Consumer Users

1. Introduction and Acceptance of Terms

1.1 Welcome to Relik

Relik is committed to protecting the privacy and security of our users. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information from users of the Relik platform, which includes our website, mobile application, and related services. As a user of Relik, your privacy is important to us, and we are dedicated to handling your personal information with care and respect.

1.2 Scope and Acceptance

This Privacy Policy applies to all Consumer Users of the Relik platform. By accessing or using our services, you agree to the collection, use, and sharing of your personal information as described in this policy. If you do not agree with the terms of this policy, please do not use the Relik platform.

1.3 Commitment to Data Protection

We adhere to applicable data protection laws and principles, striving to ensure transparency and responsibility in the way we handle your personal information. Our goal is to provide a safe and secure experience for all our users.

1.4 Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Changes to this policy will be communicated to you through the Relik platform and/or via email. Any changes will be effective immediately upon posting to our platform, and your continued use of the platform after such posting will constitute acceptance of the changes.

2. Data Collection

2.1 Types of Data Collected

At Relik, we collect various types of data to enhance your experience on our platform. This includes:

Personal Data: Information that you voluntarily provide, which may include your name, email address, postal address, phone number, and other contact information. If you make a purchase or engage in financial transactions on the platform, we may collect payment information, such as credit card details.
Usage Data: Information on how you interact with our services, such as the pages or features you access, the time spent on those pages, and other similar usage information.
Technical Data: This includes data such as your Internet Protocol (IP) address, browser type and version, device identifiers, operating system, and other technical information about the device used to access the platform.
Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our platform and store certain information. This data helps us in understanding user preferences, improving user experience, and analyzing platform usage patterns.

2.2 Data Collection Methods

Data collection on the Relik platform occurs through various methods:

Direct Interactions: When you register an account, make a purchase, or communicate with us directly, you provide us with your personal information.
Automated Technologies: We automatically collect certain types of usage and technical data when you interact with our platform. This includes the use of cookies, server logs, and other similar technologies.
Third-party Sources: We may receive data about you from third-party sources, such as social media platforms, marketing partners, and analytics providers.

2.3 Data Collection Purpose

The data we collect serves multiple purposes, such as:

Facilitating account registration and user profile management.
Processing transactions and providing the services you request.
Enhancing platform functionality and user experience.
Conducting analysis and research to improve our services.
Communicating with you about updates, promotions, and relevant offers.

3. Use of Data

3.1 Overview of Data Usage

At Relik, we use the data we collect to provide and improve our services, enhance your user experience, and ensure the efficient functioning of our platform. Below are the primary ways in which we use your data:

3.2 Service Provision and Maintenance

Account Management: Your personal data is used for managing your account, providing customer support, and ensuring you have access to the platform's full range of features.
Transaction Processing: We use your financial and transaction data to process payments for services or products purchased through the platform, and for related accounting and administrative purposes.
Communication: We use your contact information to communicate with you regarding your account, our services, and any updates or changes to our policies.

3.3 Platform Improvement and Personalization

User Experience Enhancement: Your usage data helps us understand how you interact with the platform, allowing us to personalize and improve your user experience.
Feedback and Surveys: We may use your information to request feedback or participation in surveys to enhance our services.

3.4 Marketing and Promotions

Promotional Offers: With your consent, we may use your data to provide you with information about goods or services we believe will be of interest to you.
Targeted Advertising: We may use your data to display targeted advertisements to you on and off the Relik platform.

3.5 Research and Analysis

Analytics: We analyze usage and technical data to understand trends, usage patterns, and platform performance, which helps us improve our services and develop new features.

3.6 Legal and Regulatory Obligations

Compliance and Enforcement: We may use your data to comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of our users and the public.

3.7 Data Aggregation and Anonymization

Non-Personal Data Use: In some cases, we may aggregate or anonymize your data so that it can no longer be linked to you, and use this data for statistical analysis or other business purposes.

3.8 Data Processing

Primary Location: The personal data collected through the Relik platform is processed and stored in Germany.
Flexibility of Data Processing Locations: At the discretion of Relik, data processing and storage may occur in countries other than Germany. The selection of any new location will be guided by our commitment to maintaining high standards of data protection and security.
Updates on Changes: Should there be any change in the location of data processing, Relik will communicate these changes to our users via updates to this Privacy Policy. We ensure that all such changes will continue to be in compliance with applicable data protection laws and our commitment to user privacy.

4. Retention of Data

4.1 Retention Period

Relik retains personal data for as long as necessary to provide the services requested by the user, to comply with our legal obligations, resolve disputes, and enforce our agreements. The exact period of retention will depend on the type of data and the purposes for which it is processed.

4.2 Deletion of Data

Upon the expiry of the retention period, or when a user requests deletion of their data (subject to any legal requirement to retain the data), we will securely delete or anonymize the personal data so that it can no longer be linked back to the individual, unless there is a lawful basis for continued processing.

5. Data Sharing and Disclosure

5.1 Principles of Data Sharing

At Relik, we understand the importance of keeping your personal information confidential. We only share your data in specific circumstances, as outlined below, and always strive to ensure that your privacy is respected and protected.

5.2 Sharing with Service Providers

Third-Party Services: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are only given access to the data necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

5.3 Legal and Compliance Requirements

Legal Obligations: We may disclose your data if required by law or in response to valid requests by public authorities, such as a court or a government agency.
Law Enforcement: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Relik, our customers, or others, we may share your data with law enforcement.

5.4 Business Transfers

Mergers and Acquisitions: In the event that Relik is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Relik's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), your data may be shared or transferred as part of that transaction or proceeding.

5.5 Sharing with Consent

User Consent: We may share your data with third parties when we have your explicit consent to do so. This includes sharing information with other platforms or services, as authorized by you.

5.6 Aggregated or Anonymized Data

Non-Identifiable Data: We may share aggregated or anonymized information that does not directly identify you with partners, advertisers, or others for business or research purposes.

5.7 Influencer Access

Follower Insights: In line with our platform's features, influencers on Relik may access certain insights about their followers with explicit consent. This data sharing enhances user engagement but is strictly governed by user consent and privacy preferences.

6. Data Consent and User Preferences

6.1 Obtaining Consent

Informed Consent: At Relik, we believe in the importance of informed consent for data collection and use. When you provide personal information, we ensure that you are aware of how this information will be used and shared.
Active Opt-In: We typically use an active opt-in mechanism for data collection, where you must explicitly agree to the collection and use of your personal information. This is especially true for sensitive data or for uses that are not integral to the provision of our services.

6.2 Managing User Preferences

Account Settings: You have the ability to manage your data preferences through your account settings on the Relik platform. This includes adjusting settings for marketing communications, sharing preferences, and data sharing with third parties.
Cookie Preferences: We provide options for you to manage your cookie preferences, allowing you to opt-in or out of various types of cookie-tracking and data collection.

6.3 Withdrawing Consent

Right to Withdraw: You have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before you withdrew your consent.
Process of Withdrawal: If you wish to withdraw your consent, you can do so through your account settings or by contacting our support team. Upon receiving your request, we will cease processing your data for the purposes you have withdrawn consent for, unless there are compelling legitimate grounds for continued processing or it is required by law.

6.4 Impact of Withdrawing Consent

Service Limitations: Withdrawing your consent for certain types of data processing may impact your experience on the platform. For example, opting out of marketing communications will prevent you from receiving updates or offers that may be of interest to you.
Continued Use for Necessary Purposes: Some data processing may continue even after you withdraw consent if it is necessary for the performance of our contract with you, required by law, or based on our legitimate interests.

7. Data Security

7.1 Commitment to Data Security

At Relik, we understand the importance of safeguarding your personal information. We are committed to implementing and maintaining robust security measures to protect the data we collect and store against unauthorized access, alteration, disclosure, or destruction.

7.2 Security Measures

Technical Safeguards: We employ a variety of technical measures to ensure data security. This includes encryption, firewalls, and secure server facilities. Our security measures are regularly updated and tested to provide a high level of protection.
Access Control: Access to personal data is strictly limited to personnel who need access to perform their job functions. We enforce strict privacy and security policies and procedures for all staff and contractors.
Data Transmission Security: We take precautions to protect data during transmission, including the use of SSL (Secure Socket Layer) encryption for sensitive data.

7.3 Data Breach Protocols

Incident Response: In the event of a data breach, we have established incident response protocols to promptly address the situation. This includes notifying affected users, regulatory authorities as required by law, and taking steps to prevent future occurrences.
Continuous Monitoring: We continuously monitor our systems for potential vulnerabilities and attacks, and regularly review our information collection, storage, and processing practices.

7.4 User Responsibility

Account Security: We advise you to take steps to protect the security of your account. This includes using a strong password, not sharing your account details with others, and logging out after using our services.
Phishing and Scams: Be aware of phishing and scam attempts. Relik will never ask you for your password in an unsolicited phone call or email.

7.5 Limitations of Security Measures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. User Rights

8.1 Understanding Your Rights

At Relik, we recognize and respect your rights regarding your personal data. Below are the rights that you, as a user of the platform, are entitled to exercise:

8.2 Right to Access

Access to Information: You have the right to request access to the personal data we hold about you. This allows you to receive a copy of the personal data we have and to check that we are lawfully processing it.

8.3 Right to Correction

Correcting Inaccuracies: If the information we hold about you is incomplete or inaccurate, you have the right to request that we correct it.

8.4 Right to Erasure

Deletion of Data: In certain circumstances, you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.

8.5 Right to Object

Objection to Processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

8.6 Right to Restrict Processing

Restriction of Processing: You have the right to request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.

8.7 Right to Data Portability

Transfer of Data: You have the right to request the transfer of your personal data to another party under certain conditions.

8.8 Exercising Your Rights

Making a Request: To exercise any of your rights, please fill out the Data Access Request Form (Schedule 1) and email it to us at [EMAIL]. We will respond to your request in accordance with applicable laws.
Verification of Identity: We may need to verify your identity to process your requests for security purposes and to prevent unauthorized data disclosure.
No Fee Usually Required: You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

8.9 Response Time

We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. International Data Transfer

9.1 Overview of Data Transfer

In operating our platform, Relik may transfer, store, and process your personal data in countries other than your own. This typically occurs when our servers, third-party service providers, or partners are located outside your home country.

9.2 Compliance with Data Protection Laws

Safeguarding Data: Relik is committed to ensuring that your data is protected and transferred in a manner compliant with data protection laws. We take all reasonable precautions to ensure that your data is treated securely and in accordance with this Privacy Policy.
Legal Frameworks: When transferring data internationally, we comply with applicable legal frameworks that provide a basis for such transfers. This includes mechanisms like Standard Contractual Clauses approved by the European Commission or other relevant authorities, ensuring an adequate level of data protection.

9.3 User Consent

Consent to Transfer: By using our platform, you consent to the transfer of your data to countries outside of your home country. We will only transfer your data to countries that have been deemed to provide an adequate level of protection or where we have put in place appropriate safeguards to seek to preserve the privacy of your information.

9.4 Your Rights in Relation to Data Transfer

Rights and Remedies: You retain your rights to your data when it is transferred internationally. If you have concerns about the processing of your data in a foreign jurisdiction, you may exercise your rights as outlined in Section 7 of this Privacy Policy.

9.5 Changes in Data Transfer Practices

Notification of Changes: If there are any changes in the way we handle international data transfers, such changes will be updated in this Privacy Policy. You will be informed of these changes through notifications on our platform or via email.

10. Third-Party Links and Services

10.1 Interaction with Third-Party Services

Use of Third-Party Services: The Relik platform may include links to third-party websites, applications, and services that are not operated by us. These links are provided for your convenience and to enhance your experience on our platform. However, we have no control over the privacy practices of these external sites and services.
Independent Privacy Policies: Each third-party service has its own privacy policy, which we encourage you to review. Our Privacy Policy does not apply to third-party websites, applications, or services.

10.2 Caution When Sharing Data

Your Discretion: When you click on links that take you to third-party websites or services, you may be sharing your data with these entities. We advise you to exercise caution and familiarize yourself with the privacy policies of these third parties before providing them with your personal information.
No Endorsement Implied: The inclusion of links to third-party sites does not imply an endorsement, sponsorship, or recommendation by Relik. We are not responsible for the content or practices of these sites.

10.3 User Responsibility

Awareness and Vigilance: It is your responsibility to protect your personal data when using third-party sites or services. We recommend that you be cautious and

aware of the privacy and data security policies of any third parties that you choose to interact with.

10.4 Changes to Third-Party Services

Notification of Changes: If there are any significant changes in the way we interact with third-party services that may affect your personal data, we will update this Privacy Policy and notify you as necessary.

11. Cookies

11.1 What Are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

11.2 How Do We Use Cookies?

Relik uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in: Cookies allow us to recognize you on our website and remember your login status.
Understanding how you use our website: Cookies help us track user behavior to enhance user experience and improve our platform.

11.3 Types of Cookies We Use

There are several different types of cookies, however, our website uses:

Functionality Cookies: Relik uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include your language preference and your location. A mix of first-party and third-party cookies are used.
Advertising Cookies: Relik uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. Relik sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

11.4 How to Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Last updated: 31 January 2024