Terms and Conditions for Consumer Users

1. Introduction and Acceptance of Terms

1.1 Overview of Relik

Welcome to Relik, a dynamic and innovative social media platform that revolutionizes the way influencers and their followers interact. Our platform offers a unique blend of services, including a marketplace for exclusive items, a space for affiliate marketing, and agency management features. Relik is designed to enhance your social media experience by providing unique opportunities for engagement with influencers and access to one-of-a-kind products and services.

1.2 Distinction Between Consumer Users and Business Users

For clarity, Relik distinguishes between "Consumer Users" – individuals who use the platform primarily for personal, non-commercial purposes, such as purchasing items or engaging with content – and "Business Users" – such as influencers, agents, or any entities using the platform for commercial, promotional, or business purposes. Different terms and conditions apply to Business Users.

1.3 Acceptance of Terms

By accessing, browsing, or using the Relik platform, which includes our website and mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the Terms). These Terms constitute a legally binding agreement between you (User, you, or your) and Relik (the Company, we, us, or our). If you do not agree with any part of these Terms, you must not use our platform.

1.4 Amendments to Terms

We reserve the right to modify, amend, or update these Terms at any time and at our sole discretion. Any changes will be effective immediately upon posting to our platform, and your continued use of the platform after such posting will constitute acceptance of the changes. We will notify you of any significant changes to these Terms through email and/or a platform pop-up notification.

1.5 Legal Age and Capacity

The platform is intended for use only by individuals who meet the legal age requirement based on their residence jurisdiction. By using Relik, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into binding agreements.

1.6 Contact Information

If you have any questions about these Terms or need assistance with the platform, please contact our support team through the provided contact details on our platform [Contact Form].

2. Eligibility and Account Registration

2.1 User Eligibility

To use the Relik platform, you must be of the legal age of majority in your jurisdiction of residence. By creating an account and using our services, you represent and warrant that you meet this age requirement. If you are under the legal age of majority, you may use Relik only with the involvement and consent of a parent or legal guardian.

2.2 Account Registration Process

To fully access and utilize the features of Relik, you are required to create an account. The account registration process involves providing certain personal information, including but not limited to your name, email address, and a secure password. You may also be asked to provide additional information relevant to your user profile.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account information, including your password. You agree to immediately notify Relik of any unauthorized use of your account or any other breach of security. Relik will not be liable for any loss or damage arising from your failure to comply with this security obligation.

2.4 Accuracy of Information

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Relik reserves the right to suspend or terminate your account and your access to our platform if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

2.5 Account Responsibility

You are solely responsible for all activities that occur under your account. Relik will not be responsible for any losses arising out of the unauthorized use of your account, and you agree to indemnify and hold harmless Relik for any improper, unauthorized, or illegal uses of your account.

2.6 Multiple Accounts

Users are limited to one active account on Relik. Creating multiple accounts may result in the suspension or termination of all associated accounts.

3. Use of the Platform

3.1 Permitted Use

As a user of Relik, you are granted a non-exclusive, non-transferable, revocable license to access and use the platform (including its website and mobile application) strictly in accordance with these Terms. You agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of Relik.

3.2 Prohibited Activities

In using Relik, you must not:

Engage in any activity that violates any law or governmental regulation.
Copy, modify, distribute, sell, or lease any part of our platform, nor may you reverse engineer or attempt to extract the source code of the software.
Send, knowingly receive, upload, download, use, or reuse any material that does not comply with our content standards.
Transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code.

Additionally, you agree not to:

Use Relik in any manner that could disable, overburden, damage, or impair Relik or interfere with any other party's use of Relik, including their ability to engage in real-time activities through Relik.
Use any robot, spider, or other automatic device, process, or means to access Relik for any purpose, including monitoring or copying any of the material on Relik.
Use any manual process to monitor or copy any of the material on Relik or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of Relik.
Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Relik, the server on which Relik is stored, or any server, computer, or database connected to Relik.
Attack Relik via a denial-of-service attack or a distributed denial-of-service attack.
Take any action that may damage or falsify our rating.
Otherwise attempt to interfere with the proper working of Relik.

3.3 Content Standards

You are responsible for any content you provide to the platform, including compliance with applicable laws, rules, and regulations. You agree that any content you post, upload, or otherwise make available on Relik is accurate (where it states facts) and genuinely held (where it states opinions).

3.4 Marketplace Use

When using the marketplace feature of Relik to purchase items, such as signed memorabilia or tickets for experiences with influencers, you agree to abide by the specific terms and conditions set forth for each transaction, including payment, delivery, and confirmation of satisfaction procedures.

3.5 Affiliate Marketing and Social Networking

You may engage with affiliate marketing programs and social networking elements provided by Relik. In doing so, you agree to adhere to any additional guidelines or rules provided by Relik regarding these features.

3.6 Modifications to the Platform

Relik reserves the right to modify, suspend, or discontinue, temporarily or permanently, the platform or any service to which it connects, with or without notice and without liability to you.

3.7 Reporting Misuse

If you encounter any content or behavior on the platform that you believe violates these Terms or is otherwise harmful, you are encouraged to report such instances to Relik’s support team.

4. Purchases and Payment Processing

4.1 General Purchase Terms

When you make a purchase on the Relik platform, you agree to be bound by the terms of the sale, including the price, description of the product or service, and any other conditions specified at the time of purchase. All purchases are subject to availability.

4.2 Payment Processing via Stripe

Relik uses Stripe as its third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services). By buying or selling on Relik, you agree to be bound by Stripe’s Privacy Policy and hereby consent and authorize Relik and Stripe to share any information and payment instructions you provide to complete your transactions.

4.3 Payment Method

You may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that:

You have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase.
The information you supply to us is true, correct, and complete.

4.4 Refunds and Cancellations

Refund and cancellation policies for purchases will be clearly outlined at the time of sale. Please note that we are unable to issue refunds or provide any financial compensation for transactions conducted on Relik. Any issues or disputes regarding payments, refunds, or related matters should be resolved directly between the buyer and the seller, or through the designated third-party payment processor.

Relik reserves the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. Relik also reserves the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4.5 Chargebacks and Disputes

In the case of a dispute or chargeback request, Relik will work with Stripe and relevant parties to resolve the issue in accordance with Stripe’s policies and applicable laws. Users are encouraged to contact Relik’s customer support team [Contact Form] to resolve any transaction issues before initiating a chargeback with their bank or credit card company.

4.6 Security and Fraud Prevention

Relik, in collaboration with Stripe, implements measures to ensure the security of payment transactions and prevent fraud. Users are advised to safeguard their payment information and report any suspected fraudulent activity to Relik immediately.

5. Types of Payment

5.1 Payment Options

Relik offers various payment options for the convenience of our users. These include major credit cards, debit cards, and other digital payment methods as specified on the platform. All payments are processed through secure, trusted payment gateways. We take significant measures to ensure the security and confidentiality of your payment information.

5.2 Subscriptions

Certain features of the Relik platform may be offered under a subscription model. Details regarding subscription plans, including services provided, duration, and costs, will be clearly outlined on the platform.

Unless otherwise stated, subscriptions will automatically renew at the end of the subscription period. You will be notified in advance of any renewals and will have the opportunity to cancel or change your subscription.

Relik reserves the right to modify subscription fees or introduce new charges for existing or new services. Any changes in fees will be communicated in advance, and users will have the option to accept the new terms or cancel their subscriptions.

5.3 One-Time Payments

For one-time purchases of products or services on the platform, users will be required to pay the specified amount at the time of purchase. The terms and conditions of the sale, including the return and refund policies, will be clearly stated.

5.4 Payment Issues

In cases of insufficient funds or declined payments, access to the subscription or service may be suspended until payment issues are resolved. If you encounter any issues or disputes regarding payments, please contact our customer support team for assistance [Contact Form]. We aim to resolve payment disputes efficiently and fairly.

6. User Content and Intellectual Property

6.1 User-Generated Content

As a user of Relik, you may create, upload, post, send, receive, and store content, including but not limited to text, photos, videos, and other materials (collectively, User Content). You retain all rights in, and are solely responsible for, the User Content you post on the platform.

6.2 Grant of License to Relik

By posting User Content on or through the platform, you grant Relik a worldwide, non-exclusive, royalty-free, transferable license (with the right to sublicense) to use, reproduce, distribute, prepare derivative works of, display, and perform that User Content in connection with the provision of the services and the promotion of the platform, in any media formats and through any media channels.

6.3 Content Standards and Responsibility

You agree that any User Content you post does not and will not violate third-party rights of any kind, including without limitation any intellectual property rights (or rights of privacy or publicity) or content that is defamatory, obscene, unlawful, harmful, threatening, abusive, inflammatory, harassing, or otherwise objectionable. Relik is not responsible for any User Content and does not endorse any opinion contained in any User Content.

6.4 Intellectual Property of Relik

All intellectual property rights in the platform and the material published on it (excluding User Content) are owned by or licensed to Relik or Business Users (as per the Business Users Terms and Conditions). These works are protected by copyright, trademark, and other intellectual property laws.

6.5 Reporting Infringements

If you believe that your intellectual property rights have been infringed upon by content on the platform, please notify Relik immediately. We will respond to such notices and, if appropriate, take down the offending content in accordance with applicable intellectual property laws.

6.6 Content Moderation

Relik reserves the right, but not the obligation, to monitor and edit or remove any activity or User Content. Relik takes no responsibility and assumes no liability for any User Content posted by you or any third party.

6.7 Prohibited Uses of Intellectual Property

You must not use any part of the content on the platform for commercial purposes without obtaining a license to do so from Relik or its licensors. Unauthorized use, reproduction, or distribution of any material on the platform may result in legal action.

7. Data Privacy and Consent

7.1 Commitment to Data Privacy

Relik is committed to protecting the privacy and security of your personal information. The collection, use, and sharing of your personal data are governed by our Privacy Policy [Privacy Policy], which is incorporated into these Terms by reference.

7.2 Collection and Use of Data

When you use the Relik platform, we collect and use personal and non-personal data as outlined in our Privacy Policy [Privacy Policy]. This may include data provided by you (e.g., during account registration), as well as data collected through automated means such as cookies. The purpose of data collection is to improve platform functionality, user experience, and for other purposes as detailed in the Privacy Policy.

7.3 Consent to Data Use

By agreeing to these Terms and using the platform, you consent to the collection, use, and sharing of your data as described in our Privacy Policy. This includes but is not limited to the use of your data for marketing and promotional purposes, and sharing with influencers and internal use within Relik, as detailed in the Privacy Policy.

7.4 User Rights and Control

You have rights regarding your personal data, including the right to access, correct, or delete your personal information, as further detailed in our Privacy Policy. Relik provides mechanisms for you to exercise these rights.

7.5 Changes to Privacy Policy

We reserve the right to make changes to our Privacy Policy at any time. Such changes will be communicated to you via email and/or a platform pop-up notification. Your continued use of the platform after any changes to the Privacy Policy constitutes your acceptance of those changes.

7.6 Contact Information

For any questions or concerns regarding your data privacy, or to exercise your data rights, please refer to the contact information provided in our Privacy Policy.

8. Account Suspension and Termination

8.1 Grounds for Suspension or Termination

Relik reserves the right to suspend or terminate your account and access to the platform if you breach any of the terms and conditions outlined here, engage in prohibited activities, or violate any applicable laws or regulations. Additionally, accounts may be suspended or terminated for providing false information during registration, fraudulent activities, or any other behavior deemed harmful to the platform or its users.

8.2 Process for Suspension or Termination

In the event of an alleged violation or breach, Relik will typically provide a warning and an opportunity for you to rectify the issue, unless the breach is considered severe. If the issue is not resolved, or in cases of severe violations, Relik may proceed with account suspension or termination. Relik will communicate its decision and the reasons for such action via the email associated with your account.

8.3 Consequences of Suspension or Termination

Upon suspension or termination, you may lose access to your account, User Content, and any other data associated with your account. Any outstanding transactions or obligations will be addressed in accordance with the applicable terms of those transactions.

8.4 User Appeals

If your account is suspended or terminated, you may appeal the decision by contacting Relik’s support team [Contact Form]. Your appeal should include details of the case and reasons why you believe the suspension or termination was unwarranted. Relik will review your appeal and respond in a timely manner.

8.5 Voluntary Account Closure

You may choose to close your account at any time through your account settings or by contacting Relik’s support team. Upon voluntary closure, your account will be deactivated, and you will no longer have access to the platform. However, some information may be retained by Relik as required by law or for legitimate business purposes.

8.6 Post-Termination Obligations

Following the termination of your account, whether by Relik or voluntarily by you, you remain obligated to pay any outstanding amounts owed to Relik or other users of the platform. Additionally, provisions of these Terms that, by their nature, should survive termination will remain in effect after termination.

9. Complaints, Dispute Resolution, and Governing Law

9.1 Reporting Issues and Complaints

If you have any concerns or issues related to your use of the Relik platform, including disputes with other users or dissatisfaction with a product or service purchased through the platform, you are encouraged to report these to Relik’s customer support team. Details for contacting the support team can be found on the platform or in these Terms.

9.2 Resolution Process

Upon receiving a complaint or dispute notification, Relik will initially attempt to resolve the matter through its internal complaint management module. We aim to address all concerns promptly and fairly, in accordance with our policies and relevant laws.

9.3 Escalation and Mediation

If the initial resolution attempt is unsuccessful, the matter may be escalated for further review. Relik encourages digital amicable settlement as the first step in resolving more significant disputes. If necessary, and as mutually agreed upon by the parties involved, mediation may be pursued as a next step.

9.4 Arbitration Agreement

In the event that a dispute cannot be resolved through internal resolution or mediation, you and Relik agree to resolve any claims relating to these Terms or the platform through final and binding arbitration.

Relik retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, patents, or other intellectual property rights.

9.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

9.6 Compliance with Local Laws

It is your responsibility to ensure that your use of the Relik platform complies with all local, national, and international laws applicable to you. Relik will not be held responsible for any violation of such laws.

9.7 Severability

If any provision in these Terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void, or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

9.8 Feedback and Suggestions

Relik welcomes feedback and suggestions from its users. While we are not obligated to implement any suggestions, we appreciate your input in our efforts to continually improve our platform and services.

10. Limitation of Liability and Disclaimer

10.1 Disclaimer of Warranties

Relik provides its platform, including all content, tools, and services available from the platform, on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the platform or the information, content, materials, or products included on the platform. To the fullest extent permissible by applicable law, Relik disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

10.2 Limitation of Liability

Neither Relik nor any of its directors, officers, employees, agents, contractors, affiliates, licensors, or service providers shall be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, loss of revenue, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products procured using the platform, or for any other claim related in any way to your use of the platform or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the platform or any content or product posted, transmitted, or otherwise made available via the platform, even if advised of their possibility.

10.3 Exclusions

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations or exclusions may not apply to you. In such cases, Relik’s liability will be limited to the fullest extent permitted by applicable law.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Relik and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Last updated: 31 January 2024